Refund policy
The House of 444
At The House of 444, we want you to love every piece you purchase. However, if something isn’t quite right, we’re here to make the exchange or return process as smooth and hassle-free as possible.
If you have any queries, feel free to reach out to us at:
📩 support@thehouseof444.com
Exchange & Return Guidelines
Initiate within 7 days
Please notify us by email within 7 days of receiving your order to request an exchange or return.
Condition of Items
Items must be unused, unworn, and returned in their original packaging.
Any product showing signs of wear, use, or damage will not be accepted.
Pre-Approval Required
All exchanges and returns must be approved by our customer service team before sending the items back.
Products sent without prior approval will not be accepted.
Exchange Availability
Once approved, we will process your exchange or replacement based on product availability.
One-Time Exchange Policy
Each order is eligible for one exchange only. Multiple exchanges for a single order are not permitted.
Price Adjustments
If there is a difference in price between the original and exchanged item, it will be adjusted accordingly.
Store Credit
If the requested exchange item is out of stock, we will issue a store credit of the same value for future purchases.
Cancellation Policy
The House of 444 has a liberal cancellation policy. Under this policy:
Request within 7 days
Cancellations will be considered only if the request is made within 7 days of placing the order.
However, requests may not be accepted if the order has already been processed or shipped.
Exceptions
We do not accept cancellation requests for perishable items (e.g., flowers or eatables).
Refund or replacement may be issued only if the customer can establish that the delivered product is not of acceptable quality.
Damaged or Defective Items
If you receive a damaged or defective item, please report it to our customer service team within 7 days of receipt.
The request will be processed after verification by our team.
Product Not as Expected
If you believe the product received is not as described on the website or does not meet your expectations, please notify us within 7 days of delivery.
Our team will review your concern and take an appropriate decision.
Manufacturer Warranty Items
For products that include a manufacturer warranty, please contact the manufacturer directly for related issues.
Refunds
If a refund is approved by The House of 444, it may take 9–15 business days to be processed to the customer.
Our Commitment
We appreciate your understanding and support. Every piece from The House of 444 is crafted to reflect your energy, confidence, and individuality, and we aim to provide you with a premium experience — every step of the way.